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FAQ

  • Q What’s the payment term you accept ?

    A  By T/T or L/C.
  • Q What's your delivery time ?

    A Normal time is 7-10 days for single packing machine and 30-45 days for full auto packing line.
    The actual time will vary from different order conditions.
  • Q How do you pack your machine for shipment ?

    A Machine is over wrapped with plastic film and then packed in fully closed wooden cases with
    strong bottom pallet.
  • Q How to control your machine quality ?

    A Quality is our culture. We are always focused on: Professional design. High precision for parts
    processing. Use of quality raw material. Use of international brand electrical components.
    Assemly as per technical standard. Performing trial running and preshipment inspection.
  • Q Which countries have you ever exported your machines to

    A Malaysia, Indonesia, Singapore, Lebanon, Saudi Arabia,Yemen, UAE, USA, Mexico, Chile,
    Argentina, Brazil, Nigeria, Tunis, Algeria, Egypt, Sudan, Cambodia, Pakistan, Bangladesh,
    India, Russia, Turkey, Uzbekistan and Ukraine.
  • Q What’s the language used for the operating system ?

    A (1) Quality machine:
    Beautiful outer shape and rational configuration.
    High quality material and renown international brand electrical components.
    Advanced control system with PLC, HMI and Servo.
    Simple and easy debugging and operation.
    Strong functionality, stable performance and easy maintenance.
    High cost-effective performance.
    (2)Technical service:
    OEM manufacturing. Free on-site technical training.
    Optimal customized solution.
    Quick response to user’s query.
    Highly efficient and satisfied after-sales service.
  • Q What’s the warranty period ?

    A 12 months after shipment.
  • Q What about after-sales service ?

    A When necessary, we will send our technician to customer’s factory for installing, debugging
    and operating the machines, as well as free technical training service. But, our customer shall
    bear the service cost for visa, round-trip ticket, meal, hotel and daily allowance of usd60. 
 
 
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