You are here: Home » FAQ

FAQ

  • Q What’s the payment term you accept?

    A  By T/T or L/C.
  • Q What's your delivery time?

    A Normal time is 7-10 days for single packing machine and 30-45 days for full auto packing line.
    The actual time will vary from different order conditions.
  • Q How do you pack your machine for shipment?

    A Machine is over wrapped with plastic film and then packed in fully closed wooden cases with
    strong bottom pallet.
  • Q How to control your machine's quality?

    A We always focus on professional design and high precision processing of components. We always use hign quality raw material and international brand electrical components. Quality parts ensure the quality of the machine to a large extent , then we use professional technology for assembly, and perform trial running and preshipment inspection before shipment.
  • Q Which countries have you exported to?

    A
    Malaysia, Indonesia, Singapore, Lebanon, Saudi Arabia,Yemen, UAE, USA, Mexico, Chile,
    Argentina, Brazil, Nigeria, Tunis, Algeria, Egypt, Sudan, Cambodia, Pakistan, Bangladesh,
    India, Russia, Turkey, Uzbekistan, Ukraine and so on.
  • Q What’s the language used for the operating system?

    A (1) Quality machine:
    Beautiful outer shape and rational configuration.
    High quality material and renown international brand electrical components.
    Advanced control system with PLC, HMI and Servo.
    Simple and easy debugging and operation.
    Strong functionality, stable performance and easy maintenance.
    High cost-effective performance.
    (2)Technical service:
    OEM manufacturing. Free on-site technical training.
    Optimal customized solution.
    Quick response to user’s query.
    Highly efficient and satisfied after-sales service.
  • Q What’s the warranty period?

    A 12 months after shipment.
  • Q What about after-sales service?

    A
    We will send our technician to customer’s factory for installing, debugging
    and operating the machines if needed. And free technical training service will be offered. The cost for visa, round-trip ticket, meal, hotel are on customer’s side.
 
 
Have Any Concerns About Machines?
 

COMPANY

CONTACT US
© 2019 Foshan Upper Machinery Equipment Co., Ltd. All rights reserved. Powered by Growthofficer