FAQ

Q1: Do you have manual or operation video for us to know more about the machine?

A1: Sure. Manual and operation video are provided. And drawings are available too.

Q2: What's delivery time for the machine after deposit sent ?

A2: Regular delivery time is 7-10 days for packing machine and 30-45 days for fully automatic packing line upon receipt of deposit.Delivery time will be discussed if machine is customized and additional test needed.

Q3: How you pack the machine before shipment ?

A3:Machine is wrapped by plastic film inside and packed with plywood boxes outside which suitable for sea & air shipments.

Q4: How your factory control the machine quality ?

A4: Quality is our culture. We are always focused on: Professional design. High precision for parts processing.

Q5: Which countries have you ever exported your machines to?

A5: USA, Malaysia,India, Indonesia, Russia, Singapore, Lebanon, Saudi Arabia, Yemen, UAE , Mexico, Chile, Argentina, Brazil, Nigeria, Tunis, Algeria, Egypt, Sudan, Cambodia, Pakistan, Bangladesh,South Korea, Turkey, Uzbekistan and Ukraine.

Q6: How can I trust you for the first time business ?

A6: Please note our above business license and certificate. And if you don't trust us, then we can use Alibaba trade assurance service, guarantee your money, and guarantee your machine's on-time delivery and machine quality.

Q7: What's the language used for the operating system ?

A7: English & Chinese are standard, Optional language will be Spanish, Arabic,French, Russian, German...etc.

Q8: What's the warranty period ?

A8: 12 months after shipment for key components except man made damage & fast moving spare parts.

Q9: What about after-sales service ? Is engineer available to serve oversea?

A9: Yes, but the travel fee is paid by you including daily allowance for the technician. So to save your cost, we will send you a video of full details machine installation and assist you till the end. The video covers installation and operation, as well as maintenance.